Leading ADR Providers

speaker Leading ADR Providers

It's not a question of when we get back to normal. We are now creating the new normal.

Jeffrey Zaino

Jeffrey Zaino is the Vice President of Commercial Division of the American Arbitration Association of New York and has been a member of the Association since 1990. He supervises the business development, operations and panel of arbitrations for the Labor and Employment Arbitration cases in New York. He is committed to advocating for ADR methods and neutral election services for unions, associations, corporations and colleges across the country. He is involved with the Board of Advisors for the Scheinman Institute of Conflict Resolution at Cornell and the New York Law School Committee Board. In addition to appearing on news sources such as CNN, Bloomberg and MSNBC to discuss reform efforts and the Help America Vote Act, his writing about election reform has also been published extensively.



Olivier André

Olivier André is the Senior Vice President, Global Development & International - International Institute for Conflict Prevention & Resolution at CPR. He is responsible for CPR’s global development of dispute resolution services and its international programs, including the CPR International Mediation Competition and Y-ADR, a program for young international dispute resolution practitioners. Recently, Mr. André aided in drafting the CPR International Mediation Procedure, the CPR European Mediation and ADR Practical Guide for Corporates, and the CPR Administered and Non-Administered Arbitration Rules. He has spoken and written extensively about dispute resolution, most recently The Future Is Now: 2019 CPR Arbitration Rules Incorporate Best Practices for Fast and Efficient Administered Arbitrations, which was published by the NYSBA’s New York Dispute Resolution Lawyer in Spring 2019. 

He is a member of several organizations including CPR’s Arbitration Committee, the Institute for Transnational Arbitration Advisory Board, the International Arbitration Club of New York, the International Commercial Disputes Committee, the ADR Committee and the Arbitration Committee of the New York City Bar Association. He is also a member of the ICCA-CPR-New York City Bar Association Working Group on Cybersecurity in International Arbitration and of the Advisory Board of the Boston International Arbitration Council.


Gina Miller

Gina Miller is the Vice President West of JAMS. She oversees operations for the Resolution Center for the Western Region (California, Washington, and Nevada) as well as the implementation of regional and national marketing initiatives. Prior to working in the Western Region as the Vice President, Miller served as the Director of Operations for JAMS Southwest REgion and the General Manager of JAMS Los Angeles, Santa Monica, Ventura and Inland Empire Resolution Centers. She leads her team in focusing on and delivering excellent client service. She is the regional representative on the National Operations Committee on the implementation of policy and assists the regional advisory committee in panel recruitment. 

She has served as a panelist and presenter at several legal industry conferences, and has developed and delivered over 300 ADR presentations. Her articles on developing a successful ADR practice have been successfully published, and she has been quoted in such reputable publications as Law360.com and The Daily Journal. Her most recent article, “Opening Doors and Marking a Milestone in Irvine,” was published on JAMS’s official website in July 2019.She is the co-chair of the ABA Section of Dispute Resolution’s ADR Practice Management, Business and Skills Development Committee.



Rekha Rangachari

Rekha Rangachari is the Executive Director of the New York International Arbitration Center (NYIAC). Prior to working at NYIAC, she was the Director of ADR Services for the New York Commercial Division of the American Arbitration Association - International Centre for Dispute Resolution (ICDR,) where she served on the Diversity Committee and the AAAICDR Foundation Committee and was the leader of the New York Corporate InnovAAAtion Team. She also served as Case Counsel for the ICDR. In 2017, she received the AAA-ICDR President’s Award for Service.

She is Co-Chair of the Private International Law Interest Group (PILIG) at the American Society of International Law (ASIL) and of the International Contracts and Commercial Law Committee. She serves as a member of several organizations, including the New York State Bar Association Dispute Resolution Section’s Executive Committee and the Planning Committee for the Judith Kaye Moot Court Competition. She is also Board Member of the New York Coalition of Women’s Initiatives and of the Association for Conflict Resolution of Greater New York. She is the Associate Editor of the Juris Investment Arbitration Conference Volumes, an Adjunct Professor at Seton Hall Law School, and Peer Review Board Member of the American Review of International Arbitration (ARIA) at Columbia Law School. She has participated in many conferences as moderator, speaker, and panelist, most recently as the moderator of “Hot Topics in International Arbitration” at the South Asian Bar Association of North America Annual Conference Carrying the Torch in New York in 2018.